SHIPPING & RETURNS
Shipping Policy
When will my order be shipped?
Due to complications regarding the COVID-19 virus orders may take 2-3 weeks to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
Royal Grind Llc WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your package is “return to sender” we will reship the item to updated address. However; Customer is responsible for shipping invoice for the second delivery attempt.
I received a suspicious DM asking for personal information, is this legitimate?
@Royalgrind2020 is our only verified page on Instagram. If any page other than @Royalgrind2020 is tagging you saying you've won a giveaway it is a scam. We never do cash giveaways! Any page posing as Royal Grind Llc asking for any personal information including cash app or bank account info through DM is a scam. Please doNOT respond!
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
Return & Exchange Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Please send it back to the address below and include a note and your order letting us know if its a return or an exchange:
Royal Grind Llc, P.O. Box 2488
McDonough, GA 30253
Please keep your tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.
Exchanges (if applicable)
NO EXCHANGES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
An email tracking will be sent to you to verify that your package is on its way back to you.